As I've mentioned, we've had a bit of a bat problem in our house - we had a bat in August, paid $525 to have the house bat-proofed by Company A, then 6 months later, in February, had another bat. Called Company A and set up a time for someone to come take a look at the house (they never showed up), we got the bat out ourselves and we never tried to contact Company A again because we figured it was a fluke. 3 weeks later, in mid-March, there was yet another bat (or the same one, but still). Multiple calls and messages to Company A go unanswered so we called Company B, they came and took care of it (for another $850). We called Company A one more time after Company B left with their $850 and this time someone answered - my husband explained what happened and that because of their lack of response, we want our $525 back (they have a 3-year guarantee on their work "no questions asked" according to their contract we have). Man on phone told Tim "keep dreaming" so Tim quoted the warranty and man said "screw you buddy" and hung up on him.
So, we turned around and filed a written complaint with the BBB (knowing that they have no real authority to get anything resolved). Well it's now been 32 calendar days since we filed our complaint with the BBB about the exterminators who we originally hired to take care of our bat problem. The business has 30 days to respond and it hasn't (which I expected) and since the BBB has no real authority to get anything resolved, they suggested we contact the state Attorney General since they have more pull.
Sooo, it's off to email the AG and see what they can do for us!
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